Last updated: October 2025. This Privacy Policy explains how Aventura Moving (the "Company," "we," "us," or "our") handles personal information you provide when requesting a quote, scheduling a move, or browsing aventuramoversmoving.com.
1. What we collect
- Contact information — name, phone, email, pickup and delivery addresses, when you fill in a quote request or contact form.
- Move details — inventory description, target date, building access info, specialty items.
- Communications — anything you write or speak in support of your move (email threads, phone notes, chat transcripts).
- Site analytics — anonymous usage data via Yandex.Metrika cookies (visit count, source, pages viewed). No personal-identifier joining.
2. How we use it
- To prepare written quotes and schedule your move
- To call/email you with booking updates, COI documents, and post-move follow-up
- To meet Florida intrastate and federal USDOT/MC recordkeeping requirements (we keep booking records for 3 years per FMCSA)
- To improve service quality based on aggregated, anonymous patterns (e.g. which booking flow steps drop most users)
3. What we don’t do
- We don’t sell or rent your contact info to brokers, lead generators, or third-party movers
- We don’t share your move details with anyone outside our office and crew
- We don’t run retargeting ads against your data on social platforms
- We don’t keep payment details on file — credit-card processing is through a PCI-compliant processor that handles tokenization
4. Cookies + analytics
Yandex.Metrika sets cookies to count unique visitors and track basic site usage. You can disable analytics cookies in your browser settings. No first-party identifying cookies are used for the booking form.
5. Your rights
You can request a copy of any personal information we hold about you, ask us to correct inaccuracies, or request deletion (subject to FMCSA retention rules) by emailing [email protected] We respond within 30 days.
6. Contact
Privacy questions: [email protected] or call the main line. Mailing address: Aventura Moving, 19495 Biscayne Blvd, Suite 600, Aventura, FL 33180.